Frequently Asked Questions
Everything you need to know about Singapore's premier pet fashion and tech destination.
How do I ensure the best fit for my pet's apparel?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing. If your pet is between sizes, we suggest choosing the larger size for maximum comfort.
What are your shipping options within Singapore?
We offer standard courier delivery (3-5 business days) and express next-day delivery. Orders over $80 qualify for free standard shipping across the island.
Do you offer international shipping for your pet tech and fashion?
Currently, we primarily serve the Singapore market, but we do offer shipping to select international locations. Shipping costs and delivery times will be calculated at checkout based on your region.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
Are your pet tech products covered by a warranty?
Yes, all our electronic pet tech products come with a 6-month to 1-year local manufacturer's warranty against defects. Please keep your digital invoice as proof of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular local payment methods including PayNow and GrabPay.